Chatbot E-mail Replies

Chatbot E-mail Replies

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Chatbot E-mail Replies
An add-on feature for the existing Customer Service Chatbot module (included as a dependency).
Automatic Replies to Incoming E-mails

Enable chatbot replies for all incoming e-mails.
Chatbot responds only if it can find a good enough match to the comment from it's training data (above the low confidence threshold defined for the chatbot).
Replies can either be enabled for all incoming e-mails or only the ones containing the specified phrases (* wildcard can be used to specify those).
Replies are sent by e-mail, using an editable template.
How fast a reply gets sent out depends on the settings of the incoming and outgoing e-mail scheduler tasks.


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